HostGator Reviews

2. HostGator Review

Why People Love HostGatore Hosting Services ?

HostGator Services might be one of the biggest, oldest web hosting companies in the industry. But they’re still making improvements, posting an average uptime of 99.98% over the past 16 months.

Their customer service connected through live chat instantly and answered each question within a few seconds each. Their basic, shared hosting plans come with unlimited storage, bandwidth, free domain(for the first year) and a free SSL certificate.

Unfortunately, their average page loading times let them down (1007ms average). Many extra services, like backups and security, will be tacked on as additional fees. Plus, the renewal rates rise aggressively after your first term expires.

Here’s a complete look at our hands-on test, using third-party data from Pingdom to shed light on their performance.

Pros of using HostGator Shared

HostGator’s uptime performance used to be an issue in years past. But not anymore, based on our 16 months worth of tracking.

On top of that, their customer service was fast and friendly. They’ll help move your site over to their service for free. And beginners will like a lot of the simple, intuitive options directed their way.

Here’s a quick summary:

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

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Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

Strong and Stable Uptime of 99.98%

HostGator has posted a 99.98% uptime over the last 16 months. And that’s mostly due to a single bad month back in December 2017. Since then, they’ve been nearly flawless, hovering between 99.99%-100%.

That’s not even the best part, though. They’re consistent for a reason: their uptime guarantee says that if they drop below 99.9%, your account will be credit for that month.

Obviously, any planned maintenance or impossible-to-predict hacks aren’t factored into this guarantee. You will, however, have to reach out and ask for the credit by submitting a support ticket to their billing department within 30 days.

We’ve started to see a few other hosts pop up with uptime guarantees recently, and it means all customers win as a result. Competitors coming out and doing this helps raise the bar for the entire industry. It forces everyone else in the market to either match their guarantee and raise the standard level of service or risk falling behind.

Free Site & cPanel Migrations

If this isn’t your first site, and you’re trying to move an existing one over, HostGator’s got your back.

You’ll have 30 days after sign-up to get in touch and have them help move any site files, databases, scripts, and even a domain name over for you.

 

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

Last 16-month average uptime:

 

  • August 2019 average uptime: 99.99%
  • February 2019 average uptime: 100%
  • January 2019 average uptime: 100%
  • December 2018 average uptime: 100%
  • November 2018 average uptime: 100%
  • October 2018 average uptime: 99.99%
  • September 2018 average uptime: 99.95%
  • August 2018 average uptime: 100%
  • July 2018 average uptime: 99.98%
  • June 2018 average uptime: 99.99%
  • May 2018 average uptime: 100%
  • April 2018 average uptime: 99.96%
  • March 2018 average uptime: 99.95%
  • February 2018 average uptime: 100%
  • January 2018 average uptime: 99.97%
  • December 2017 average uptime: 99.95%

Awesome Support Team

HostGator provides a knowledge base, phone, email, and live chat support. The last option is the fastest, connecting us to a service rep within about 15 seconds.

I tried peppering her with questions, jumping around from topic to topic, and she never hesitated once. Their staff seems knowledgeable, well-trained, and friendly. It was a good experience all-round.

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

45-Day Money-Back Guarantee

HostGator is so confident in their service that they extend the industry-average 30-day refund policy an extra two weeks or so to 45 days.

That means you can use them for over a full month and still get your purchase price back if any issues pop up.

This 45-day money-back guarantee applies to all shared, reseller, and VPS hosting packages.

The only catch is that this does not apply to HostGator’s dedicated servers, admin fees, or domain name purchases. All of these caveats are fairly common after combing through ~33 different terms of service now.

Please note that this is only for shared, reseller and VPS hosting packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases. If your plan included a free domain name, they’ll deduct the standard fee of $15.00 for the domain from the refund amount.

However, there are a few other points to make.

Their Terms give themselves up to 90 days to actually issue the refund. No refunds will be given on check, money order, Western Union payments, or bank wire transfers, either.

Refunds are only available for new plans or accounts. So if you previously signed up for one, and are canceling a renewal or second attempt, you won’t get anything in return.

And last but not least, foreign currency refunds are processed based on the U.S. Dollar exchange rates.

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

Security Features Available

HostGator’s shared hosting plans are fairly bare bones. You’re getting enough for one site, but not a whole lot of extras on top of it.

Fortunately, they do offer a few extra security features like the ability to add SiteLock monitoring to your site. This service will run daily, looking out for any potential site breaches or hacks and let you know instantly when they find it.

They also offer Spam Assassin on their email plans to help prevent spam from hitting your inbox in the first place.

The only downside is that SiteLock will cost you a little extra. We’ll expand on this below in the Cons, but the sticker price is $1.67/mo, billed annually at $19.99.

cPanel Migrations

If this isn’t your first site, and you’re trying to move an existing one over, HostGator’s got your back.

You’ll have 30 days after sign-up to get in touch and have them help move any site files, databases, scripts, and even a domain name over for you.

This includes a full cPanel transfer. So if you happened to have multiple site installs (like subdomains for one large site), you’re covered.

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

User-Friendly for Beginners

HostGator is tailor-made for beginner bloggers or webmasters.

Their site is full of tutorials, walkthroughs, and more to help you navigate the murky world of DNS’ and data centers.

They also have extra features for beginners who’re looking to set up a site without the hassle of hiring other people to design, build, and manage everything.

Their website builder, Gator by HostGator, is one of the better ones we’ve reviewed. It comes with free hosting and a domain name, so you just need to purchase a single account for all of the necessities.

The customizable templates are all pretty modern to begin with, and you can easily customize how they look by dragging and dropping each feature. You’ll also get site analytics and a free SSL certificate to help safeguard your visitors’ personal data (like their physical location).

Gator by HostGator even comes with an ecommerce plan, so you can setup a fully-functioning online store with inventory and more, all without worrying about payment gateways, plugins, or any other messy technology. It just works.

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support

 

Background Reviews

HostGator is a leading hosting provider with headquarters in Houston and Austin, Texas. They also have international offices to spread their reach globally.

The company was founded back in 2002. Now, more than a decade later, they host websites for over 400,000 customers. That kind of experience and trust is indicative of the company’s reliability.

Final Thoughts

Hostgator has delivered solid uptime for a few years now. And their uptime guarantee makes sure that you’ll probably never have any major downtime issues.

Their site speed is pretty good, too. That’s thanks in part to their servers spread out over three continents and free Cloudflare CDN account. They also give you a free SSL on all plans, too.

Pricing is good if you take advantage of the longest term possible. Otherwise, you’ll end up hitting those high renewal rates sooner. Bring your own domain, too, to escape another fee.

                                 Visit www.HostGator.com

HostGator logo

#15 out of 32 in OVERALL

HostGator Pros:

  • Stable Uptime (99.98%)
  • Good Support
  • 45-Day Money Back Guarantee
  • Free Migration
  • Uptime Guarantee

HostGator Cons:

  • Poor Load Time (1007ms)
  • Extra Fee for ‘True’ Backups
  • Standard Pricing ‘Tricks

                 Visit HostGator

Reliable Uptime
45-Day Money Back Guarantee

Read & Write User Reviews


Disclosure: We earn a commission if you decide to make a purchase through referral links in this review. Thanks for your support